Supporting the customers

The Volvo Group’s customers play an important role in everyday life in society. Buses take children to school, trucks distribute food to stores, gensets provide electricity to rural hospitals, machines build roads and garbage trucks collect the waste.

The competition in the transport sector is very tough and the margins are small. This is why the Volvo Group places a lot of effort into supporting the customers to be successful in their business. In addition to vehicles and machines, the Volvo Group’s offering includes various types of financing solutions, insurance, rental services, spare parts, preventive maintenance, service agreements, assistance services and IT services. The range and flexibility of the offering means that the solutions can be customized for each customer.

Financial services

The Volvo Group understands the specifics of the transport and infrastructure business better than a standard finance company. For this reason many customers choose to finance their truck, bus or machine purchase through the Volvo Group’s finance company. Apart from financing, the financial solution can also include service and maintenance agreements, leasing agreements and insurance.

24/7 assistance

If something happens on the road, such as a flat tire or a broken windshield, Volvo Action Service, the road assistance service for Volvo trucks customers, is available 24 hours a day, seven days a week. The customer will get support via a case manager that speaks the customer’s language and supports the customer until the issue has been solved. This service does not just include problems with the vehicle; it can also involve financial assistance, translation assistance, trailer repair, driver repatriation or legal assistance.

With the GO24 agreement, Renault Trucks compensates its long-distance customers if the vehicle in question is not back on the road in less than 12 hours after the breakdown.

Renault Trucks also offers 24/7 assistance to its customers in case of a breakdown anywhere in Europe. With the GO24 agreement, Renault Trucks compensates its long-distance customers if the vehicle in question is not back on the road in less than 12 hours after the breakdown.

Customer satisfaction

The Volvo Group aims to be number one in customer satisfaction and to be the customers’ closest business partner. All companies in the Group measure customer satisfaction. The success of our business partnerships with customers is based on being best at solving the customers’ problems and strengthening their operational performance. This is a key factor to building customer loyalty. The Volvo Group will achieve this by focusing on high product availability, which requires high product quality, measures to avoid unplanned stops, rapid product repair, and optimized preventive maintenance to reduce downturn.