In this chapter:
A strong dealer network is essential to provide the Volvo Group’s customers with the best parts availability and service. Significant investments in this area have been made over the years.
Global competition for aftermarket personnel
The Volvo Group organizes local, regional and global competitions to encourage and showcase best practices among the aftermarket personnel.
Volvo International Service Training Award (VISTA)
VISTA, a Volvo Trucks competition for aftermarket personnel, started in 1957 and has taken place every second year for over 50 years. Today it is the biggest competition for aftermarket personnel in the world and attracts authorized Volvo dealers from all over the world.
VISTA is the biggest competition for aftermarket personnel in the world.
In 2011, 3,740 teams – a total of 13,700 contestants – from 75 different countries joined the competition and this was the first time an all-female team participated. The VISTA 2012-2013 world final will be held the last week of June 2013.
The objective for VISTA is to encourage teamwork and build team spirit and pride. Since the start it has also served as a great way for aftermarket personnel to increase their knowledge and the quality of their work. Through VISTA thousands of people across the world train themselves to become better at what they do every day.
Through VISTA thousands of people across the world train themselves to become better at what they do every day.
Volvo Construction Equipment Masters
Volvo Construction Equipment also organizes a global competition every second year for aftermarket personnel – the Volvo CE Masters.
The Volvo CE Masters 2011 final was the culmination of a two-year odyssey to find the most skilled construction equipment technicians in the world. Six teams from different countries competed in the final in Eskilstuna, Sweden after having advanced through a series of local, national, sub-regional and regional finals; this process pared down the competition from more than 2,000 entrants to eighteen technicians.
The teams of four consist of a team leader and three technicians – two service technicians and a spare parts technician.