ISO 26000 Self-declaration

The Volvo Group applies the ISO 26000 guidance document for social responsibility. There is no official certification for this standard, but SIS, the Swedish Standards Institute, issued in November 2012 a guideline for self-declaration of the fulfillment of the standard.

The Volvo Group has completed this self-declaration with the contents of this report, and the references for where information can be found are outlined in the table ISO 26000 Self-declaration.

4.1 Limitations
Question 1: What areas of the organization, unit or group of people are encompassed by the self-declaration, and if delimitations have been imposed, what is the reason for this? Additional information
Question 2: What suppliers, entrepreneurs, agents, etc., do you believe that you can control and influence with your social responsibility efforts?  Additional information
4.2 Management responsibility
Question 3: How and where does the organization describe its overall position on social responsibility in relation to its vision/policy, business concept/operational concept, strategies, objectives and organizational culture (ethics and values) in the aim of maximizing its contribution to sustainable development? Strategic approach
Question 4: Where and at what level of the organization was this position established? Strategic approach
Question 5: How have the seven principles for social responsibility (responsibility, transparency, ethical behavior, respect for stakeholder interests, respect for legal principles, respect for international rules of conduct and respect for human rights) been integrated in the organization’s steering documents? Strategic approach
4.3 Operational control
Question 6: How does the organization ensure that the necessary resources are available (in terms of responsibility, budget and schedule, for example)? Strategic approach
Question 7: How are responsibilities and authorities delegated and communicated within the organization? Strategic approach
Question 8: What processes and procedures are used to ensure that the organization achieves its intended results? Strategic approach
Question 9: What methodology was used to identify the need for skills development related to social responsibility in the organization – based on, for example, existing values, culture and stakeholder dialogues, or to achieve the goals that have been established? Strategic approach
Question 10: How does the company register the need for skills development, acquired knowledge and awareness among employees in the organization? Production
4.4 Identification and involvement of stakeholders
Question 11: At what level in the organization was the identification of stakeholders conducted? Stakeholders
Question 12: What was the structure of the identification process that resulted in the selected stakeholders? Stakeholders
Question 13: What stakeholders have been identified for the organization? Stakeholders
Question 14: What specific interests – related to the organization’s sphere of influence – among the various stakeholders formed the basis for identifying these interests? Stakeholders
Question 15: What consideration has been/is being taken into account in terms of stakeholder groups that may have trouble being heard and could thus demand special consideration? Stakeholders
Question 16: What stakeholder groups represent society and the environment? Society engagement
Question 17: How have the company’s social responsibility efforts influenced major collaborations and partnerships? Global partnerships
Question 18: What procedures are in place to identify new stakeholders during new circumstances (such as a crisis) or in a new project? Stakeholders
Question 19: How are the various identified stakeholders prioritized and what forms the basis for these prioritizations? Stakeholders
Question 20: How does the organization gather expectations and opinions from stakeholders? Stakeholders
Question 21: How does the organization go about gathering opinions from stakeholders that are not organized or have particular difficulty articulating their interests? Stakeholders
Question 22: When are opinions gathered from stakeholders? Stakeholders
Question 23: On what scheduled occasions in the organization’s day-to-day management and planning are the stakeholder’s expectations and opinions addressed (and by whom)? Stakeholders
Question 24: How does the organization handle the balance between society’s needs for insight and the organization’s need for integrity? Additional information
Question 25: How does the organization handle opinions and expectations from stakeholders throughout the value chain?

Strategic approach

Value chain

Question 26: How does the organization handle potential conflicts of interest between the various stakeholder groups?

Strategic approach

Value chain

Question 27: How has the organization capitalized on its stakeholder dialogues in the aim of strengthening the communication/reporting of its responsibility efforts? Additional information
4.5 Identification and prioritization of areas and principles under SS-ISO 26000
Question 28: What type of business does the organization conduct? Scope, size and structure? Strategic approach
Question 29: In what countries/locations/areas is the organization active? Strategic approach
Question 30: What has the organization previously achieved and what is it currently doing in the area of social responsibility? The entire report
Question 31: What policy documents, values, principles and codes of conduct, etc., does the organization have that are related to social responsibility? Strategic approach
Question 32: What sphere of influence does the organization have in its external environment? Strategic approach
Question 33: What decisions and activities from the organizations within the identified sphere of influence can impact the organization’s social responsibility? Value chain
Question 34: What core areas and sub-areas under section 6 of SS-ISO 26000 are deemed relevant to the organization and why? What method was used to conduct the assessment?

Value chain

Society engagement

Question 35: How have the stakeholders been involved in the aim of helping the organization understand the relevance and significance of various areas? Strategic approach
Question 36: What influence and impact do the relevant sub-areas have on stakeholders and on sustainable development? Value chain
Question 37: What are the stakeholders’ needs and requests concerning the relevant sub-areas and how did this influence the prioritizations? Strategic approach
Question 38: What impact do the relevant sub-areas have on the organization’s ability to comply with legislation, international standards and rules of conduct to which they are subject? Strategic approach
Question 39: What impact do the seven principles (in section 4 of SS-ISO 26000) have on the prioritizations? Strategic approach
Question 40: What reasoning – in terms of business, for example – was taken into account in the prioritization of the core areas and sub-areas in the aim of ensuring long term, sustainable commitment? Strategic approach
Question 41: What risks are associated with the relevant sub-areas? Strategic approach
Question 42: What financial consequences could the relevant sub-areas result in? Strategic approach
Question 43: Are the prioritizations followed up and updated in intervals that are suitable for the organization? Strategic approach
4.6 Integration of social responsibility
Question 44: What goals including action plans were selected based on the prioritized sub-areas and why? The entire report
Question 45: How have the goals been integrated into the organization’s other goals? Strategic approach
Question 46: How is the delegation of responsibility structured for the goals based on the relevant functions and levels in the organization? Strategic approach
Question 47: What resources have been provisioned for the goals and action plans? Strategic approach
Question 48: In addition to the goals and action plans, what activities were conducted? The entire report
Question 49: What methods were used to measure, indicate, assess and follow up the existing and proposed prioritizations? Governance
Question 50: How are the measurement methods evaluated? Additional information
Question 51: What methods are used to track the results over time? Additional information
Question 52: What reports are prepared in which the social responsibility results can be compared over time? Additional information
Question 53: What measurement indicators are used that provide qualitative and quantitative information about the results and cases related to the organization and that are comparable and show changes over time? Additional information
Question 54: Are there external guidelines for reporting on social responsibility and, if so, what are they and how can the organization use them? Additional information
Question 55: What verification processes or certification processes are used, in which facts and details can be traced back to a reliable source to ensure the accuracy of the facts and details? Additional information
Question 56: How are the results of the social responsibility efforts evaluated?

Strategic approach

Additional information

Question 57: How is the documentation for the communication of social responsibility prepared? Additional information
Question 58: How are the organization’s social responsibility efforts communicated? Additional information
Question 59: Has the organization elected to omit certain topics in its communications and, if so, why? Additional information
Question 60: How is the organization’s self-declaration communicated? Additional information
Question 61: How have policies/laws/norms be communicated in the organization? Strategic approach
Question 62: What work methods apply for internal audits and internal reviews, and what results are available from these audits and reviews? Value chain
Question 63: What results are available from external stakeholders’ audits and reviews of the operation or the organization’s goods/services? n/a
Question 64: How are complaints and damage claims from consumers handled? Stakeholders
Question 65: How are complaints from other stakeholders handled? Strategic approach
Question 66: What methods are used to assess goals, the follow-up action plans and activities, and in what intervals are these assessments conducted? Additional information
Question 67: What were the results achieved in relation to the goals? Strategic approach
Question 68: Were the goals suitable and, if so, why? Strategic approach
Question 69: What is the link between the organization’s overriding strategies and goals? Strategic approach
Question 70: What deviations from the predetermined action plans were made during the period? n/a
Question 71: Where the predetermined activities conducted and, if not, why? The entire report
Question 72: How does the organization remain up-to-date on all of its legal obligations? Strategic approach
Question 73: How does the organization determine whether it is in compliance with legislation, requirements and international rules of conduct? Strategic approach
Question 74: Are there any remarks from authorities or judicial verdicts citing legal non-compliance? Annual Report, note 24
4.7 Continuously improvement
Question 75: What methods were used to identify, manage and follow up the improvements? Strategic approach
Question 76: What improvements were made during the period? Examples can be based on complaints, target fulfillment, legislative amendments and strategy decisions. Strategic approach
Question 77: What improvements have been made in comparison with the reference year? The entire report
Question 78: How has the past period’s work with social responsibility impacted the organization’s steering documents (strategies, policies, etc.)? Strategic approach
Question 79: Have new prioritizations been made in the area and regarding principles and, if so, why? Strategic approach
Question 80: What new overriding goals, detailed goals, action plans and activities in social responsibility have been established for the new period? The entire report