Creating value in every stage of the value chain

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Distribution and service
Distribution and service

Value creation

  • The Volvo Group’s products are distributed through our own as well as independent dealerships.
  • Since the year 2000 net sales for the Volvo Group has risen by 110% to SEK 272.6 billion in 2013.
  • Selling expenses in the Industrial Operations amounted to SEK 26.9 (26.2) billion in 2013, corresponding to 10.1% (9.0) of sales. Administration expenses amounted to SEK 5.8 (5.5) billion, corresponding to 2.2% (1.9) of sales.

Sustainability perspective
To meet society’s need for efficient transport solutions, cooperation is necessary. It is in dialogue with our customers that we can fully understand what drives their businesses and how the Group can seize the opportunities to build our shared success. Customer satisfaction is not only about the quality and performance of our products, but also about how customers are treated and how services are delivered.