Creating value for many stakeholders

Distribution and service

Value creation

  • The Volvo Group’s products are distributed through wholly-owned and independent dealerships.
  • Since the year 2000 net sales for the Volvo Group has risen by 133% to SEK 303.6 billion in 2012.
  • Selling expenses in the Industrial Operations amounted to SEK 26.6 billion in 2012, corresponding to 9.0% of sales.

Sustainability perspective
To meet society’s need for efficient transport solutions, cooperation is necessary. It is in dialog with its customers that the Group can fully understand what drives their businesses and how the Group can seize the opportunities to build our shared success. Customer satisfaction is not only about the quality and performance of our products, but also about how customers are treated and how services are delivered.