Develop and increase interface with customers

The majority of Volvo Group’s customers are companies within the transportation or construction industries. The reliability and productivity of the products are important and in many cases crucial to the customers' success and profitability.   

The goal is that Volvo Group companies shall be regarded as number one in customer satisfaction, in terms of both products and services. The Volvo Group shall also be number one when the dealers’ customers assess customer satisfaction. A competent and professional dealer and service network is of vital importance to the Volvo Group and contributes to strengthening the Group’s various brands.